In the world of physical security, there are many different ways you can approach access control. In the midst of this bustling space, ProdataKey (PDK) stands out as a leading access control provider, specialized in cloud-based and mobile-first solutions. But why does PDK stand out? We’ll give you three solid reasons: ease of use, spectacular customer support, and dedicated partner service.
ProdataKey’s Ease of Use
Security can be a complicated thing, but ProdataKey is dedicated to making things easy. With a product that is easy for integrators to install, and an interface that is easy for end-users to navigate, ProdataKey has created an access control solution that doesn’t involve a steep learning curve.
“Our end-users often say that we’ve taken a product that could be super technical and hard to program and made it easy"
JR Andrews - PDK's Regional Sale Manager for the Great Lakes territory
The PDK.io interface and ProdataKey app are easy to use and they function on an intuitive basis, meaning that managing your security system is a simple task, even if you are doing it for the first time. Day-to-day tasks like sending credentials, remotely opening doors, creating groups, and monitoring system health and more are made easy and accessible.
Stellar Technical Support
Alongside exceptionally designed solutions, ProdataKey also offers a top-class customer support experience. No sub-par assistance, no being put on hold for hours–with PDK, support is a top priority. Dylan Sharp and Azure Fike, two of PDK’s Partner Success Managers, agree that technical support is a key facet that sets ProdataKey apart from other providers. “Our technical support team is extremely responsive,” says Dylan. “That’s one of the biggest compliments we get–that we have first call resolution super often, and that they’re super knowledgeable.”
PDK’s technical support team is dedicated to answering at least 80% of calls within 20 seconds, ensuring that all callers will be met with understanding, informed support staff in as little time as possible. “Every single day, the service that our dealers and users get is phenomenal,” Azure concludes. If anyone has an issue or a question, PDK guarantees that you’ll receive exceptional help in record time–you won’t see that level of support in many other places.
Dedicated Service for All Partners
While PDK provides exceptional resources to assist customers who seek support, the team at ProdataKey also takes a proactive approach by frequently engaging directly with dealers and end-users. “At PDK, we’re always encouraged to do whatever we need to provide for partners,” says Azure. This dedication to providing the best possible access control solutions involves staying connected with dealers and users, and making sure their systems are exactly what they need them to be. “Something that you’ll hear often from our partners is that we’re very responsive,” Dylan adds.
“We’re always reaching out to partners, making sure that they’re doing well, that their installs are doing well, and they’ve got all the right materials.”
Dylan Sharp - PDK Partner Success Manager
When you’re using ProdataKey, you will always have a team of people behind you that care about your security. This level of service and care is unparalleled, and it has established PDK as a company that doesn’t just provide access control, but creates thoughtful solutions that are meant to last.
An Access Control Provider That’s Always There For You
With sophisticated and knowledgeable support, undeniable care for all partners, and advanced technology that is easy to use, PDK continues to stand out in the world of access control.
“PDK as a whole is focused on being able to support from all sides.”
Azure Fike - PDK Partner Success Manager
It is this all-encompassing approach that sets ProdataKey apart from other providers. ProdataKey creates the optimal experience for all dealers and end-users by paying attention to all aspects of the access control process, from sale to installation to daily use. Because of this, when you are using PDK’s unique access control solution, you can do so with the confidence that your security is in the hands of a company that sets the bar as high as it can be.
